INTRODUCTION
Administrators, office managers, and secretaries must be equipped with the necessary information and abilities in order to remain competent in the profession. The major elements of the role are identified and examined in this one-week effective office management and administrative training course, and within each area, a variety of approaches and tactics are built up for managing an effective office or support team.
COURSE OBJECTIVES
By the end of the course, participants will be able to:
- Prepare for meetings, conferences, congresses, symposiums, and seminars;
- Conduct secretarial and administrative work successfully;
- Apply fundamental mind-mapping tools to turn ideas into compelling written documents.
- Develop a sound philosophy regarding the crucial role that communication plays in administrative office management;
- Enhance your ability to interact with clients, coworkers, and visitors;
- Improve your time management and deadline compliance;
- Present your ideas clearly and impactfully;
- Successfully negotiate with and influence others.
DURATION
5 Days
WHO SHOULD ATTEND
This course targets Report writers, Administrators, Managers, Supervisors, Office staff, Front Desk Officers, Heads of departments, Officers, Senior Officers, Information and Publicity Officers.
COURSE CONTENT
MODULE 1: Introduction
- Management Skills and Principles
- Planning, Organizing, and Controlling
- Office Organizing Processes and Principles
- Planning and Decision Making Techniques
- Setting Goals
- Motivation Tools
- Time Management
- Creating a Positive Work Climate
MODULE 2: Communication Skills
- Communication Skills Development
- Effective Communication and Interpersonal Skills
- Information Organization
- Assertiveness Skills
MODULE 3: The Work Place
- Office Environment
- Office Layout
- Office Security
- Workplace Health and Safety
MODULE 4: Administrative Skills
- Administrative Office Management Function
- Organization Versus Decentralization
- Front Desk and Receptionist Skills
- File Management
- Scheduling of Meetings
- Event Planning and Management
- Record Management
- Filing System and Filing Equipment
- Minute Taking and Report Writing
- Strategic Relationship Management
- Conservation of Energy in the Offices
- Conflict Management
- Petty Cash Management
- Action Planning
- Database Management
GENERAL NOTES
- Our seasoned instructors, who have years of experience as seasoned professionals in their respective fields of work, will be teaching this course. A combination of practical exercises, theory, group projects, and case studies are used to teach the course.
- The participants receive training manuals and supplementary reading materials.
- Participants who complete this course successfully will receive a certificate.
- We can also create a course specifically for your organization to match your needs. To learn more, get in touch with us at training@dealsontrainers.org.
- The training will take place at DEALSON TRAINERS IN NAIROBI, KENYA in Nairobi, Kenya.
- The training fee includes lunch, course materials, and lodging for the training session. Upon request, we may arrange for our participants' lodging and transportation to the airport.
- Payment must be made to our bank account before the training begins, and documentation of payment should be emailed to training@dealsontrainers.org