INTRODUCTION
Supervisors are a significant economic influence. They have the ability to increase or decrease the productivity of those who answer to them. The supervisors serve as a vital point of contact between the managers of the company and the workers on the shop floor or at the service desk. The supervisor may not have much leadership experience, despite the fact that they typically have more technical experience than the people they are responsible for. Participants will leave this one-week training with the necessary communication, coaching, and conflict resolution abilities.
COURSE OBJECTIVES
By the end of this course the participants will be able to:
- Become more adaptable to using different leadership philosophies.
- Develop effective and efficient communication techniques.
- Utilize strong leadership abilities
- Encourage positive interactions at work
- Prioritize, schedule, and effectively manage their time.
- Look for strategies to get around impediments to communication.
- Identify how they can use coaching and communication to address the needs of both employees and coworkers.
- Investigate strategies for having constructive disagreements as opposed to destructive ones, and for using conflict as a driving factor for original, comprehensive answers to issues.
DURATION
5 Days
WHO SHOULD ATTEND
This course is intended for professionals in all industries, including financial managers and employees of both public and private companies. The participants will gain from this course through developing their leadership skills.
COURSE CONTENT
MODULE 1: Introduction to Leadership
- Sources of power for leaders
- Defining Power and Influence
MODULE 2: Leadership
- Leadership Styles
- What Makes a Good Leader?
- What Successful Leaders Do
MODULE 3: Management
- New Functions of Management
- Strategic Management
- Human Resources Management
- The Communication Cycle
- Types of Communication
- Communication as a Leadership Tool
- Managing Your Time and Your Energy
- The Commitment Curve
MODULE 4: Relationship Management
- Employee Development Models
- Team building Skills
- Assertiveness Skills
- Interpersonal relationship skills
- Delegation skills
- Motivation Tools
- Stress management
MODULE 5: Conflict Management
- Dealing with Conflict and Difficult Issues
- Grievance Handling and Disputes Settlement
GENERAL NOTES
- Our seasoned instructors, who have years of experience as seasoned professionals in their respective fields of work, will be teaching this course. A combination of practical exercises, theory, group projects, and case studies are used to teach the course.
- The participants receive training manuals and supplementary reading materials.
- Participants who complete this course successfully will receive a certificate.
- We can also create a course specifically for your organization to match your needs. To learn more, get in touch with us at training@dealsontrainers.org.
- The training will take place at DEALSON TRAINERS IN NAIROBI, KENYA in Nairobi, Kenya.
- The training fee includes lunch, course materials, and lodging for the training session. Upon request, we may arrange for our participants' lodging and transportation to the airport.
- Payment must be made to our bank account before the training begins, and documentation of payment should be emailed to training@dealsontrainers.org