INTRODUCTION

The purpose of this training is to emphasize the reasons why interviews have a significant influence on recruiting decisions as well as the actions that can be taken to improve interview dependability while guaranteeing legally acceptable levels of fairness and uniformity. It is intended to prevent all frequent errors that inexperienced interviewers make while speaking with job seekers, particularly inadequate pre-interview preparation and inappropriate questioning.

Bythe end of this training the participants should be able to understand:

COURSE OBJECTIVES

• List frequent errors that inexperienced interviewers make and suggest solutions to avoid them in order to explain the significance of interviews as a method of selection.
• The ability to describe the main categories of selection interviews, together with when and how to employ each.
• How to leverage skills and values to create a competency-based interview guide that can be used to gather information from interviewees.
• To conduct a thorough interview aimed at revealing applicants' behavioral traits.
• Ability to do a gap analysis using the gathered data and select the best candidate.

 DURATION

5 day

WHO SHOULD ATTEND

Anyone involved in screening applicants before employment is the target audience for this training. Line managers who are interviewing candidates for open positions in their various functions will particularly benefit from it. Professionals in human resources, especially those involved in the recruitment, selection, and workforce planning processes, should take this course. Among the targeted competencies are:

• Recruitment
• Short-listing
• Interviewing
• Questioning and probing
• Note-taking
• Report writing
• Decision making

 COURSE CONTENT

 Module 1: Interview as a method of selection

Prevalence of the interview as a selection method

Reliability and validity of interviews

Reliability of CVs,

Why interviews remain the resumé s and biodatas

most reliable

Problems with typical interviews: before, during and after

Overcoming problems with interviews

Module 2: Types of selection interviews

Screening and biographical interviews

Biographical interviews

Stress interviews and why they are unethical

Panel interviews

Rules for conducting a panel interview

Module 3: Competency-Based Interviews (CBI)

Pre-interview steps

Preparing a CBI guide

Using competencies and values for building the guide

Standardizing questions

Organizing venue and material

The need for consistency and ethical implications

Module 4: Structure of a CBI

Introduction techniques

Opening statements

Conducting the interview/questions

Open and closed questions

Hypothetical questions: when and how

Leading questions and how they should be used

STAR funneling technique

FACT funneling technique

Disallowed questions

Closing the interview Module

Module 5: Post interview steps

Classifying and evaluating captured data

Linking data with competency guide

The legal and ethical aspects of translating data to reports

Producing interview reports

Selection decision

Using decision matrixes (in the absence of a competency framework)

Using gap analyses

Compensatory and non-compensatory method 

GENERAL NOTES

• Our seasoned instructors, who have years of experience as seasoned professionals in their respective fields of work, will be teaching this course. A combination of practical exercises, theory, group projects, and case studies are used to teach the course.
• The participants receive training manuals and supplementary reading materials.
• Participants who complete this course successfully will receive a certificate.
• We can also create a course specifically for your organization to match your needs. To learn more, get in touch with us at training@dealsontrainers.org.
• The training will take place at DEALSON TRAINERS IN NAIROBI, KENYA in Nairobi, Kenya.
• The training fee includes lunch, course materials, and lodging for the training session. Upon request, we may arrange for our participants' lodging and transportation to the airport.
• Payment must be made to our bank account before the training begins, and documentation of payment should be emailed to training@dealsontrainers.org